20/20 Insight GOLD 4.0 Technical Support and Consulting Support Policy: TECHNICAL SUPPORT (Free for a period after purchase, then available as a paid subscription or “pay as you go”.)
CONSULTING SUPPORT (Available as “pay as you go.”)
Our goal is to provide outstanding Technical Support and other services to help you use our product successfully. We want your projects to be successful! Please contact us whenever you have capability and limitation questions. Please contact us BEFORE YOU SET UP A PROJECT. There’s no charge for these kinds of questions. We’ll ensure that the software can produce the kind of data you’re looking for in an easy-to-read format before you start set-up.
RATES and Additional Training Resources: Technical Support:
At the end of the free Technical Support period, you may purchase an annual Technical Support subscription or use the “pay as you go” option. When using the “pay as you go” option, you are expected to pay for the support via credit card at the time of the call. Performance Support Systems accepts VISA, M/C and AMEX. Consulting Support: When using the “pay as you go” option, you are expected to pay for the support via credit card at the time of the call. Performance Support Systems accepts VISA, M/C and AMEX. Training-on-Demand: Training on Demand (TOD) is a training class and more. It contains more than 40 how-to videos, walking you step-by-step through the program and "expert-level techniques" for advanced users. After the first year of free subscription has expired, you may purchase an annual subscription, which gives access to the TOD videos for one year. Subscription pricing is available from your Value-Added reseller. *Renewing your Training-on-Demand subscription provides continuing training. It can be a cost effective alternative to training and walkthroughs at the Consulting Support rate.
Contacting Technical or Consulting Support During our initial communication:
Performance Support Systems will not charge you for Performance Support Systems Monday through Friday, 8:00a-6:00p ET 800-488-6463, ext.1 For additional details, see the User’s Guide and End-User Agreement included with the Software.
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Email us • Toll-free: 800.488.6463 • Phone: 757.873.3700 • © Performance Support Systems, Inc. All rights reserved. |