20/20 Insight GOLD
  Unleashing the full power of FEEDBACK!

Listed below are the minimum computer requirements needed to operate Version 4 of 20/20 Insight GOLD.


20/20 Insight is comprised of the Desktop "Administration Software" and the web-based component: "WebResponse".

Surveys are created in the desktop component and then uploaded to the web-based component.

The web-based component then presents the surveys to participants, collects the responses and synchronizes the data back to the desktop component, where results are compiled.

Administration Software

Operating system:  

  • Windows XP or higher
  • Set Windows DPI setting to 100%

RAM:  256 MB minimum

Hard disk space:

  • 30 MB for software
  • 30 MB (average) for data files
  • Project files vary from 300KB (empty) to about 10MB with 1,000 participants.

Optional Email Configuration:

  • Invitations and reminders may also be sent directly from the desktop software using Extended MAPI-compliant email software, such as MS Outlook.

  • Outlook, 32-bit, 2010 or earlier must be used, as 20/20 Insight is not compatible with the 64-bit version of Outlook and Outlook 2013, Office 365, or higher.

  • Important! Using the Optional Email Configuration is legacy and completely optional. WebResponse is the primary and more robust means of handling emails and does not require MS Outlook.

WebResponse Supported Browsers:  (No additional ActiveX or plug-ins or extensions required.)

  • Internet Explorer 5 and higher
  • Firefox
  • Chrome
  • Safari


Your purchase of 20/20 Insight 4.0 GOLD includes WebResponse hosted by Performance Support Systems, Inc.

No setup required on your part, and no other charges associated with WebResponse.


If you need assistance when installing or using the program, please contact technical support Monday through Friday 8:00a-5:00p ET at:

800-488-6463, ext.1
757-873-3700, ext.1


Email us • Toll-free: 800.488.6463 • Phone: 757.873.3700 • © Performance Support Systems, Inc. All rights reserved.