Amy Pearl, Work Ignited
Amy Pearl is Founder and Chief Optimizer at Work Ignited. Amy specializes in helping individuals and entire organizations achieve more by bringing data to life through 360 feedback assessments, employee surveys, and psychometric assessments. She’s used 20/20 Insight to conduct 360s with thousands of leaders since 2010. In her initial search, she was looking a tool that was easy to use, was customizable and backed up by a company with strong support. As you see in the video, 20/20 Insight has met all her criteria in spades!
Bonnie Reiner, BHR Training Solutions, Inc.
I can’t imagine running my consulting business without 20/20 Insight. I’ve been using 20/20 for eleven years and it has been an invaluable addition to my consulting practice.
I have a tool that allows me to provide valuable feedback to my clients though 360-degree feedback surveys, organizational climate surveys, and customer surveys.
I’ve seen the impact that the feedback from an organization survey has had on one of my clients. The results of a climate survey indicated that this individual’s management style was rough and insensitive. It was creating a disengaged workforce. The survey results, as difficult as they were to see, forced this manager to see how he was perceived by his employees. He was crushed. However, after some self-reflection, he realized that he needed to make some changes to his leadership style in order to create a more positive and engaged work place. The results were extraordinary. This transformation would not have been possible without the survey results.
20/20 Insight is not only a great tool – the training, technical support, and marketing support are also superb. The PSS team is always there to help and support you in any way possible. They are always willing to go the extra mile to make certain all bases are covered. Paula, in particular, has been invaluable in helping me set up and administer projects that get my clients extraordinary results. She is a true treasure and I’m thrilled to partner with her.
I recommend 20/20 Insight to any organization. They are world-class.
Nancy Outlaw, Henrico County, VA
Our organization has been using the 20/20 Insight assessment as a component of our leadership development program since its inception in 1996. We also use the 20/20 Insight separately as a coaching tool for employees working to improve their performance. The 20/20 Insight helps our clients clearly identify gaps in their performance, which is the first step in helping build stronger leadership credibility and become more well-rounded leaders.
20/20 Insight has helped our organization raise the bar in our leadership program. Our clients often tell us the feedback opens their eyes to their “blind spots,” and they are more easily able to identify, develop and improve the skills necessary for leadership effectiveness and advancement. In surveys of our program, comments included that the “20/20 was invaluable for me,” “I recognize my blind spots more,” and they are more self-aware, especially around communication shortcomings and strengths.
One thing I especially like about the 20/20 Insight is the ability to customize the assessment content to align with that of our organization’s nine performance competencies. The report is easy to administer and interpret because it includes colored bar graphs representing each rater group, and each item in the report is linked to a competency. There are also “Highest-Rated Items” and “Lowest-Rated Items” sections which help advisers and their clients quickly identify performance strengths, weaknesses, and trends.
Setting up and sending an assessment is quick and easy, and we have the flexibility to send the assessments through the web-based system or print blank assessments for raters to complete manually. We can also save completed reports as pdf documents and send them electronically to advisers and clients. If we do have a problem or a question, the Tech Support team is always extremely responsive, friendly, and helpful.
I would recommend the 20/20 Insight to anyone looking for an assessment that can help their clients greatly increase their self-awareness in order to improve performance. I would also recommend it to any organization looking to take their leadership program to the next level.
Melissa Ann Auter, Florida Department of Health
I’ve used 20/20 Insight to facilitate about four dozen 360 assessments and the system is extremely user friendly. Although admittedly a bit intimidating at first (as all new things can be), I easily caught on quickly. The reporting features are particularly helpful in identifying strengths and weaknesses. When confronted with an obstacle, PSS tech support is accessible and always helpful in solving the issue at hand. I recommend 20/20 Insight software.


Cathryn Plum, Take Flight Learning/Team Builders Plus
With over 15 years of daily use with 20/20 Insight Gold, Team Builders Plus is dedicated to this top level survey software system. We administer 360-Degree Feedback, Team and Organizational Surveys for our clients. The software offers a wide variety of options that can be customized for each client’s needs.
If any technical questions arise there is always a friendly and helpful voice waiting to help us. If we choose to reach technical support via email we can also depend on a quick reply as well. We will continue to use 20/20 for surveys .
Jeff Hanan, Patina Solutions
I have enjoyed a 15 plus year plus relationship with 2020 and have used their technology for a wide variety of custom 360 projects as well as engagement and pulse check surveys. The tech support team knows their system inside and out, are always prompt on answering questions and are extremely helpful with any aspect of a project. They have helped us stretch the capability of their system for our clients in creative ways. They are an great example of true business partners and trusted advisers, and are the very best in this space.
Celeste Garcia, Vision Consulting, LLC
20/20 has made my life so much easier as I collect data for a periodic organizational 360-like assessment. Unlike other software, I can sort and aggregate lots of data reasonably quickly—no need to copy or export into Excel.  The reporting software also provides the flexibility to tailor reports and add data or information.  My client thought the reports were very professional.
The customer support is incredible! There’s no working through an interactive voice response system.  I get a real person who is knowledgeable, patient, and a great communicator.  The help desk is incredibly responsive and helps  me to do a good job for my clients.
My only regret is that I didn’t learn about 20/20 Insight sooner.
Dr. Tom Olson, Supreme Commander: Survey Insights and TL Olson & Associates Inc.
I have been associated with PSS for twenty years or so. The company’s products are state of the Art, user-friendly and a valuable addition to any consultant’s toolbox.  Having said that, even the best products will lose their luster if they are not supported by qualified people who bring great people skills to bear on technical problems.  PSS has such people!!
Although I have considerable experience with all of the PSS products and can usually solve most problems on my own, from time to time, I am stumped and need someone with quiet patience and expert understanding to help me out. Whether the problem is simple or complex, PSS Tech Support staff ask the right questions, listen carefully to the answers and, only when they are satisfied that they have all of the pertinent information, suggest solutions.  All of this is done with cheerful, empathic enthusiasm that sends you away from the interaction feeling good about the experience—often even wishing you had more problems to solve. If you are having difficulties do not hesitate to call Tech Support—you’ll leave the conversation happy, satisfied and more knowledgeable.
Amy Heslep, American Systems
We really like 20/20 Insight because we can use it for multiple applications. Our first application was to assess our mid- to upper-management. Our goal was to determine their leadership skills and to begin to introduce a culture change. We wanted to increase our leaders’ soft skills by moving them from strictly a revenue-producing focus to a blend of bottom-line and people skills. We’ve also used 20/20 Insight to assess one of our training programs. The tool was very efficient at gathering and reporting the data. Top management had questioned the usefulness of the program. However, after conducting the survey, the reported ratings and comments provided the evidence we needed of the benefits offered participants.
From an administrator’s point of view, I found the system extremely easy to use for creating and editing assessments and running reports. And their customer support was great! The training we received was very complete, and if we ever had a question about anything they were also very responsive, helpful and pleasant to deal with.
Valerie Kaufman, ADP
Using 20 /20 Insight GOLD has made it possible for our company to use 360 degree assessments to identify training and development opportunities without the time consuming and error prone task of manual tabulation or the expense of an external consultant. Performance Support Systems provides top-notch technical support, training and on-line help. I highly recommend the 20/20 Insight GOLD product for companies of all sizes.
…And the Feedback Keeps Coming 
Chuck Pearsall, Sperduto & Associates, Inc.
We believe the 360-degree process is an invaluable tool in identifying strengths and weaknesses in the way teams work. Since we’re a fairly small firm, we need a 360 survey tool that is easy to administer yet provides us with the reporting necessary to understand what is going on. Our surveys range in size from a single subject with a dozen respondents to 100 subjects and 1400+ respondents. 20/20 Insight meets our needs for all these surveys. We are very satisfied with 20/20 Insight and WebResponse.
Shannon R. Cassidy,Granary Associates
I’ve found 20/20 Insight to be extremely user-friendly and have been able to create projects for lots of surveys in addition to using the program for performance feedback. For example:
  • Input from employees on the types of financial seminars they’d like the company to offer
  • Surveys to gather ideas about future location for the corporate office building
  • Internal quality survey to determine how other departments perceive the services of a given department
  • Employee surveys to get feedback about the company picnic
In addition to being able to create a variety of surveys, the PSS staff has been remarkably helpful, friendly and always available.
Jamie LaSalle, Arizona Kidney Disease & Hypertension Center
We have found that the 20/20 Insight program is a great way to provide employee feedback and help promote our team environment. The 20/20 Insight software is very user-friendly, and the technical staff is excellent.
Lori Burleson, Regan Holding Corporation
As the software administrator for our organization, I have found 20/20 Insight GOLD to be the perfect feedback and survey instrument. It is extremely easy for me to use… One of the greatest features is that the software can be so easily customized. Not only have we successfully used the software for our multi-source feedback assessment…we have also used it for customer satisfaction surveys, organizational effectiveness surveys, and training evaluations. I couldn’t imagine doing my job without it!
Jim Czupil, Hershey Foods Corporation
We are very happy with 20/20 Insight! The efficiency of the system, along with the confidentiality and anonymity, has made 20/20 Insight very popular among our users of the product. We feel that 20/20 Insight will be a key component in the continued development of our leadership team at Hershey Foods Corporation.
Kami Johnson, Fourth Shift Corporation
I’m a Human Resources Representative… One of my biggest projects is our World Wide Employee Opinion Survey, which includes our offices in Asia, Europe, Mexico, South Africa and Australia. This year we tried WebResponse using the PSS hosting service. It was great. I was able to create the survey and tabulate the results much more quickly. And I was able to administer two other surveys at the same time. Web assessments were so easy to set up and manage.
Nancy Lombard, PEMCO Financial Services
The 20/20 Insight software is extremely flexible and user-friendly. If we did have questions, the support from the technical staff at Performance Support Systems was excellent. The information we have obtained is being used by employees to set goals and design individual development plans throughout the entire organization.
Ginger L. Eardley, SYSCO
Incorporating 20/20 Insight into a training program for our salespeople has met with very positive results. The participants of the class feel they have gained valuable knowledge about how their customers perceive them and they would not have been able to obtain this information elsewhere.
Patty Camp, Barr Engineering
The 20/20 Insight system is so user-friendly and technical support has been wonderful to work with (although the system is so easy I rarely have to contact them). I have received rave reviews from my employees on how well they like the electronic format, it is simple and confidential and is very easy to administer.
Greg Tedder, Santee Cooper
The 20/20 Insight software is very user-friendly. I have evaluated several software packages, and this one provides the most bang for the buck. Also, the support staff at PSS has provided very professional, courteous, and prompt assistance anytime I’ve ever had problems. These problems have been rare.