20/20 Insight GOLD is the most robust and flexible
feedback system on the market!

We don’t say that lightly. The combination of locally installed administration software, web-based assessments, individual development planning tools and resources for facilitators makes it the complete feedback solution for your organization!

Administration Software

The Administration Software is installed on your desktop computer, laptop or network where you control the security of your data.

You can easily and quickly set up surveys with an unlimited number of respondents. Manage multiple surveys simultaneously and aggregate report data from as many surveys as desired.

The Survey Library contains more than 1,200 survey items in over 160 categories (competency lists). Detailed developmental recommendations are included for all three leadership surveys. Use these features “as is” or customize them to fit the requirements of your organization. You can also add your own surveys to the library.


WebResponse resides on our secure server. Synchronize your survey data to the web with one click. Send email invitations to participants, inviting them to complete their surveys online. Later, when the survey is complete and you’ve gathered the responses, delete the survey from the web, ensuring the security of your data.

An additional option: subjects can select their respondents through WebResponse, which saves you time and effort in setting up the survey.

20/20 PowerUser

This resource is for those who will serve as facilitators.  You’ll find case studies, articles and materials for conducting workshops for participants. You’ll also learn more about 360-degree feedback, asking the right questions up-front and implementing successful feedback projects.

Self-Development Toolkit

This 31-page eBook contains 10 strategies and 10 tools to help individuals improve their performance by supporting them during follow-up reinforcement and development after assessment. When you purchase 20/20 Insight, you have permission to provide copies to all feedback recipients at no extra charge. Learners have permission to print copies of the worksheets for their own self-development and access the online Performance Analysis tool, which presents an online version of several elements in the Toolkit.


Learning how to use 20/20 Insight GOLD couldn’t be easier! Each of the 40 how-to modules addresses a single learning objective, with each module building on the previous one. Expert-level techniques are also offered for power users. You access the instruction whenever you need it through your WebResponse user account.


If you’d like more information, contact us and we’ll put you in touch with one of our Value-added Resellers.


Check out our sample reports!